We ship all orders with as little packaging as possible. All orders are shipped from our warehouse in the USA using DHL. Please allow 1-2 business days for processing time.
Returns within the European Union
European law states that when an order is returned, it is mandatory for the company to refund the product price and shipping costs charged on the original shipment. Meaning: One shipping fee is paid by us.
Standard Shipping: If you place an order with Standard Shipping and want to return, you will be refunded the product price and initial shipping costs. However, the return shipping costs will be paid by you.
Free Shipping: If you place an order with Free Shipping and want to return, you will be refunded the product price, but since we paid for the initial shipping, you will pay for the return.
General information on returns and exchanges
Free return shipping if we send you the wrong item or size or if your item arrives damaged.
You have to pay for return shipping if you want to exchange your item for another size or if the package is returned because it was not received at the post office.
We currently do not offer exchanges. If you want to exchange another size, color or style, please place a new order.
How to return an item
You have the right to return or exchange your order within fourteen days from the day the goods were delivered to you.
- If you would like to return an item, simply email us at Contact@kmidkiff.com with your order number and the reason for your return. Our customer service will guide you through the quick process.
- Make sure the items you want to return are unworn, unwashed and folded neatly in the original packaging including all tags for a full refund. Feel free to reuse our packaging to ship your return package.
- Returns have to be paid for by you, so choose to have your package delivered at your preferred return location.
- Once we receive your returned items, we will inspect them and initiate your refund process. If you follow the return instructions correctly, you will be refunded the product price and initial shipping costs.
If you have any questions, please send us an email at firstname.lastname@example.org. Do not return the package without giving prior notice via email.
Think about the impact on the environment
Please also keep in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.
Within the European Union, you will not be charged customs duties. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.